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When the user calls the agent, it seems the volume of the user is very low and hence agent is not picking up some of the words the person says. I cancelled the noise reduction setting to off. Still some people speak really quiet. Is there a setting where the volume can be adjusted to meet user needs? Or can I go ahead and increase the volume in general? Share thoughts. <@605090813025976344>

Unfortunately, there is no setting to increase the incoming user's microphone volume.

You can prompt the agent to ask your users to speak louder so it can be distinguished from background speech easier.