### Answer Retell AI does not provide native integrations for Instagram, Facebook, or WhatsApp. [(1) ]() WhatsApp can be integrated through a custom middleware approach: - Use the WhatsApp Business API through providers like Twilio, 360dialog, or Meta directly - Set up a webhook server to receive and respond to messages - Connect to Retell's Web Chat API (not voice endpoints) [(2) ]() The flow for WhatsApp integration using Make.com or similar middleware: 1. Call

POST /v2/create-web-chat

with your

agent_id

to get a

chat_id

2. Store that

chat_id

per WhatsApp user 3. For each message, call

POST /v2/send-chat-message

with the

chat_id

and message content **Instagram and Facebook**: There is no documented integration path for these platforms in the available sources. You would likely need to build a similar custom middleware solution using their respective APIs, but this is not explicitly covered. Check out these potentially useful sources: - [Is there any way to integrate the chatbot directly with whatsapp?]() - [How do I connect WhatsApp to a Retell AI chat agent using Make.com?]() - [Unlock AI Texting, SMS, & Chatbots with Retell AI Agents]()

​ To learn more, see the sources I considered: [[1] Is there any way to integrate the chatbot directly with whatsapp?](https://discord.com/channels/1186424376300679209/1386620878816804916) [[2] How do I connect WhatsApp to a Retell AI chat agent using Make.com?](https://discord.com/channels/1186424376300679209/1451882126076149791) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer Yes, it is technically possible to connect Retell AI chatbots to Instagram, Facebook, and WhatsApp, but **not through native integrations**—you would need to build custom middleware. WhatsApp is the most documented path: - Use the WhatsApp Business API (via Twilio, 360dialog, or Meta directly) - Connect to Retell's Web Chat API endpoints - Build a webhook server to bridge messages between WhatsApp and Retell Instagram and Facebook would require a similar custom approach using their respective Messenger/Graph APIs, but there's no specific documentation for these integrations in the available sources. The key point: Retell AI provides the chat agent backend (Web Chat API) , but you're responsible for building the connector layer to route messages from these social platforms to Retell and back. For detailed implementation guidance beyond what's documented, I'd recommend reaching out via [Contact Sales]() . Would you like a general answer about how such middleware integrations typically work?

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Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.