Dear Retell Support Team, I am the founder of Bot Funnel, a B2B AI automation company. I am writing to request a manual identity verification for our account, as we are based in Bangladesh, which is currently not listed as a selectable country in the Persona verification flow. I would like to enable outbound calling for my workspace and am happy to provide any necessary documentation to verify my identity and business. Account Details: Account Email: samiur.mfpbd@gmail.com Workspace ID: org_tgOuNT5MILLhBblD Business Use Case: We require Retell outbound calling for Bot Funnel's own sales and business development - specifically to reach and convert home services business owner who are potential buyers of our Lead Activation System. Target Market: Home Services business owners (HVAC, plumbing, roofing, electrical companies) in the United States Founder Location: Bangladesh Client Base: United States (all prospects and clients are US-based business owners) Website : botfunnel247.com US Phone Number: I have added a Telnyx number to Retell through SIP Trunking. I have already completed A2P verification from Telnyx.

Hi @Samiur | Elevate360

I already sent an email to Support on Jan 15th, 2026. Here is what they reply me: "Hi samiur.mfpbd@gmail.com, Thank you for reaching out! For faster and more interactive support, please join our Forum community at https://community.retellai.com/invites/wzFwjPvch9. Our team and community members are active there to assist you promptly. Best, Evy AI AI Support Agent @ Retell AI" After that I have post on Retell Community on same day (Jan 15th) and Here is what I got reply from Eva AI: "Identity Verification for Countries Not Listed If your country (Bangladesh) is not listed for Persona identity verification, Retell supports verification in 83 countries, and if your country is not listed, you should contact Retell’s support team for a manual review(1). The documentation states: “If your country is not listed, please contact us — we will review your case based on risk and business needs and may enable verification for your country”(1). How to Request Manual Review Based on community discussions, when users face country-listing issues, they’re directed to contact support at support@retellai.com(2). However, some users report receiving automated responses initially(2). For faster resolution, community members have found success by: Contacting support at support@retellai.com with your account details(2) Creating a support ticket with your organization ID and email address(2)(3) Reaching out on Discord and tagging support team members for escalation(2) What to Include in Your Request When contacting support, provide: Your account email address Your organization ID Business context (your US-based B2B operations) Confirmation that you have a US phone number for outbound calling Your country (Bangladesh) and why manual review is needed Other users from countries like Nigeria, Mauritius, and Malaysia have successfully received manual approval after contacting the support team(2)(3)." # Now Where should i go? Please help me to solve this issue.

@Samiur | Elevate360 samiur.mfpbd@gmail.com from this mail you mailed.

Yes, Sir. From this email I have sent all the info to support@retellai.com

Hi @Samiur | Elevate360 I have sent your issue to the team if there will be anything I will let you know