https://retellai.com/?utm_source=discord&utm_medium=seo logo
Is anyone having issues when they use a Telnyx pho...
# 💬・general
r
Is anyone having issues when they use a Telnyx phone number that is shared between 2 separate agents. That some how the agent is getting random phone calls. For instance in my case, the only way that someone should ever be able to call the inbound agent is if someone was contacted by the outbound agent. Yet somehow when people call the business line for the first time they contact the retell agent. Literally with the way our backend automations are set up this is impossible because the inbound phone number, matter in fact the retell phone number its self is not listed anywhere public and in the case of private, its listested without an automation on GHL to make an outbound call, ONLY AN OUTBOUND CALL! So I wanted to see if this happens to anyone else, if its like a telnyx issue, or if anyone has any insight to why this is happening then that would be great.