So I'm trying to log into my retail AI and I see t...
# ❓・ai-evy-supporth
Hmm
02/05/2026, 1:47 PMSo I'm trying to log into my retail AI and I see this error. It's not allowing me to log in. I cleared my cache and tried everything and it still fails. Here's the Workspace ID org_JTpZvthjwuYnZHKp @AI Evy
https://cdn.discordapp.com/attachments/1302816169367044149/1468966289723756627/image.png?ex=6985f0f7&is=69849f77&hm=65c5b9dcfa82f3d4833c50f5d43a2c577c80387b6786e360542daf0132060331&
a
AI Evy
02/05/2026, 1:47 PMThanks for tagging me @Hmm. I'll look through relevant sources and get back to you shortly.
AI Evy
02/05/2026, 1:47 PM### Answer
I don't have specific documentation on troubleshooting login errors for the Retell AI dashboard. However, based on a similar reported issue, the recommended step is to contact Retell support directly by sending an email to support@retellai.com. [(1) ]()
If your issue involves MFA (multi-factor authentication) or OTP verification problems, reaching out to support is the best path to resolve account access issues.
Check out these potentially useful sources:
- [API Key Overview]()
- [SDKs]()
- [Platform Changelogs]()
Would you like me to try providing a general answer based on my knowledge instead?
AI Evy
02/05/2026, 1:47 PM
To learn more, see the sources I considered:
[[1] Unable to Login for 2 Weeks Now!!](https://discord.com/channels/1186424376300679209/1354347998485680162)
AI Evy
02/05/2026, 1:47 PMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
h
Hmm
02/05/2026, 2:00 PMHere's the Workspace ID org_JTpZvthjwuYnZHKp