Hi, I urgently need help with SIP Trunk outbound calls.
PROBLEM: Outbound calls via Custom Telephony fail. tcpdump on my SIP server shows NO packets from Retell, even after whitelisting CIDR 18.98.16.120/30 as instructed by email support.
CONFIG:
- Termination URI: 160.251.184.117:5060
- Transport: UDP
- Outbound Agent: Configured
ERROR: SIP status code: undefined, Error: twirp error unknown: canceled
My SIP provider test account expires Feb 6. I've been waiting for email support response since Jan 31.
Call IDs: call_c4194400d6f782d76b67d94f4da, call_d453704f407c91f07bc9f822bda
Can someone please check if SIP INVITE is actually being sent from Retell's side? Thanks!