Hi! We got this message “Verification Needed: Your account is on hold for furthur verification due to high volumne calls, please contact support@retellai.con with your company’s name, use case ande verification that you represent the company.”
We technically should only have a few calls but we’ve been testing the system if the agents are working ok or not.
I already confirmed via email before that my government ID wasn’t used on different retell ai accounts. I was told that i should navigate to the verification section on my account but i could not find it anywhere.
I also sent an email to support as instructed but still have no response.
I need this asap as i have a couple of agents connected to this!