### Answer Based on the sources, Persona verification issues like yours (ID/country mismatch) need to be escalated directly to the Retell support team for manual review. Recommended steps: 1. Email support@retellai.com with your issue details, including: - Your Org ID (found in your dashboard) - The email associated with your account - A description of the issue (Guam USA ID not being accepted when selecting United States) 2. Provide verification documentation — In similar cases, the support team has requested business documentation or identity verification via email to manually resolve the issue. [(1) ]() 3. Try a different ID type — If you have a passport available, try submitting that instead, as it may process differently than a regional ID. [(2) ]() The Retell team can investigate why your Guam ID isn't being recognized and potentially manually verify your account or adjust the verification status. Check out these potentially useful sources: - [Contact Sales]() - [Retell AI GitHub]()

​ To learn more, see the sources I considered: [[1] I’m unable to complete SMS verification for my account.](https://discord.com/channels/1186424376300679209/1466896338326130943) [[2] Persona verification failure for outbound calling](https://discord.com/channels/1186424376300679209/1422036615034961970) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

Thanks for the feedback, glad I was helpful.