### Answer Retell AI uses a proprietary turn-taking model combined with *Voice Activity Detection (VAD) * to handle interruptions and determine when to stop speaking and listen. [(1) ]() , [(2) ]() ## How Retell AI Handles Interruptions Retell AI's turn-taking model is designed to: - Detect when the user starts speaking and stop the agent's speech immediately - Recognize subtle cues like tone shifts, pauses, and sentence patterns to determine when it's the AI's turn vs. the user's turn [(1) ]() , [(2) ]() - Handle interruptions naturally, allowing for more dynamic conversations ## Adjustable Settings to Improve Behavior If your agent is still interrupting users, you can adjust these settings in your agent configuration: - Decrease Responsiveness – Makes the agent wait longer before responding, reducing premature interruptions [(3) ]() - Increase Interruption Sensitivity – Makes the agent more sensitive to detecting when the user is speaking and should stop ## Technical Details The turn-taking model uses: - *VAD (Voice Activity Detection) * to detect when the caller starts and stops speaking [(4) ]() - Contextual analysis combining sound signals with semantic understanding to determine whether a user is pausing or finished speaking [(1) ]() - Predictive timing to anticipate when to take turns, ensuring s

mooth transitions [(2) ]() If you're experiencing issues specifically with speakerphone calls, echo and reverb can cause the system to misdetect end-of-speech. Adjusting responsiveness and interruption sensitivity settings can help mitigate this. [(3) ]()

​ To learn more, see the sources I considered: [[1] VAD vs. Turn-Taking Endpoints in Conversational AI | Retell AI](https://www.retellai.com/blog/vad-vs-turn-taking-end-point-in-conversational-ai) [[2] Retell AI's Turn-Taking Model for Seamless Calls | Retell AI](https://www.retellai.com/blog/how-retell-ais-turn-taking-model-ensures-seamless-calls) [[3] Agent interrupting users on speakerphone calls](https://discord.com/channels/1186424376300679209/1442882951246512168) [[4] Speech Processing](https://www.retellai.com/glossary/speech-processing) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.