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02/03/2026, 5:36 AMAI Evy
02/03/2026, 5:36 AMAI Evy
02/03/2026, 5:36 AMfrom_number in the webhook payload and reject suspicious calls by responding with a 200 status without including override_agent_id
Additional mitigation strategies:
- Add detection logic in your agent prompt to identify repeated or bot-like audio patterns and hang up quickly
- Rate limit by phone number or IP
- Use user identification if possible
- Configure rules at your SIP provider level to block known spam numbers
Note that Retell doesn't currently auto-detect prerecorded or bot audio, so mitigation needs to be handled via webhooks, SIP provider rules, or agent prompt logic.
For more detailed webhook configuration, check out [Webhook Overview]() . [(2) ]()AI Evy
02/03/2026, 5:36 AMAI Evy
02/03/2026, 5:36 AM