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Hi Retell Support,I have a question about customiz...
# ❓・ai-evy-support
t
@AI Evy Hi Retell Support, I have a question about customizing tool result messages during agent transfers. Current Situation: When my agent_transfer_oxford tool executes, it returns this result to the LLM: json{ "status": "TRANSFER SUCCESSFUL. You are a new assistant agent joining an ongoing conversation..." } My Question: Is it possible to customize or change this status message? If so, where would I configure it? I'd like to modify what the new agent receives after a transfer is completed.
a
Thanks for tagging me @Thiago. I'll look through relevant sources and get back to you shortly.
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
​ To learn more, see the sources I considered: [[1] Platform Changelogs | Retell AI](https://www.retellai.com/changelog) [[2] Transfer call](https://docs.retellai.com/build/single-multi-prompt/transfer-call) [[3] LLM WebSocket](https://docs.retellai.com/api-references/llm-websocket) ​
### Answer Based on the available documentation, I don't have specific information about customizing the tool result message that gets returned to the LLM after an agent transfer is completed. The documentation covers Agent Transfer functionality, noting that when transferred, agents "inherit the full context of the original conversation." [(1) ]() However, it doesn't detail how to customize the specific status message format you're seeing (the
"TRANSFER SUCCESSFUL. You are a new assistant agent..."
message) . For warm transfers specifically, you can configure: - **Whisper message**: A message spoken privately to the transfer target before connecting them to the original caller [(2) ]() - **Three-way message**: A message spoken to both the transfer target and the original caller once the connection is established However, these are spoken messages during the transfer process, not the JSON status returned to the LLM. If you're using a Custom LLM via WebSocket, you have more control over how tool call results are processed. You can send tool call result events with custom content using the
tool_call_result
response type. [(3) ]() I'd recommend reaching out directly for clarification on whether the agent transfer tool result message can be customized: - [Contact Sales]() - [Retell AI GitHub]() Would you like me to provide a general answer based on my knowledge instead?