### Answer --- For account holds due to high call volume verification, the standard process is to contact support@retellai.com with your company's name, use case, and verification that you represent the company. [(1) ]() Based on a similar case in the community, a user experienced delays but eventually received a response and had their issue resolved after the support team replied via email. A few things to note from that case: - The hold can sometimes be triggered by payment method issues (e.g., prepaid vs. physical credit card) , not just call volume - The error message may not always clearly indicate the root cause Since you've already emailed multiple times without response, I'd recommend: 1. Resending your email to support@retellai.com with all verification details 2. Reaching out via [Contact Sales]() as an alternative escalation path I'm an AI assistant and cannot directly unlock accounts or connect you with internal ops teams. The support email and sales contact are the official channels for account-related issues.

​ To learn more, see the sources I considered: [[1] Verification Needed: Your account is on hold for further verification due to high volume calls](https://discord.com/channels/1186424376300679209/1349674463846727691) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.