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I need help regarding retellI am using telnyx numb...
# ❓・ai-evy-support
r
@AI Evy I need help regarding retell I am using telnyx number And the issue is when ever i make a inbound call the agent first speak this call is being recorded how to handle or fix that
a
Thanks for tagging me @Rana. I'll look through relevant sources and get back to you shortly.
### Answer The "this call is being recorded" message is not something configured within Retell AI itself—it's typically a setting on your Telnyx account or SIP trunk configuration. This recording announcement is usually controlled by your telephony provider (Telnyx) rather than Retell. You'll want to check your Telnyx account settings for any call recording or compliance announcement options and disable them there. The Retell AI documentation for Telnyx integration covers the SIP trunk setup, including creating the trunk, adding the FQDN (
sip.retellai.com
) , configuring authentication, and setting inbound/outbound parameters—but it does not mention controlling recording announcements. [(1) ]() Recommended steps: 1. Log into your Telnyx portal 2. Check your Elastic SIP Trunk settings or number-specific settings for any "call recording announcement" or compliance message options 3. Disable the recording announcement if it's enabled at the Telnyx level If you've already checked Telnyx and the setting isn't there, you may need to contact Telnyx support directly to identify where this announcement is being triggered.
​ To learn more, see the sources I considered: [[1] Telnyx](https://docs.retellai.com/deploy/telnyx) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.