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Is it possible for the Ai agent to transfer the call to itself, even though it is instructed to a specific number in the transfer call function? Because I had calls where the AI would call the transfer call fucntion, but it would transfer the call back to its own number.

Can you share a little more information like call ids and screenshots? If you’re asking if it’s possible to transfer to another agent then the short answer is yes

Does this help? This number is the number of the agent, and as you can see the calls are going in circles from that number, so the Ai is technically talking to itself

so its transferring the call to itself, even though it is instructed in the transfer_call function to a totally different number

Could this be an issue with the telephony provider on my client side, and not on my side?

<@698250327287398401>, it happened again yesterday, it seems to be happening at the same time everyday, around 9:30AM EST, and 4PM