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call transfer
# ❓・bug-report
t
I have a voice agent that basically trasnfers to different people in the company. It is not transferring and I have no changed anything in the agent. Can someone please help me ASAP? Agent ID : agent_65f4f98d44c90aaa1d9cc5ef4c
o
Hello @tsuitnamisuitgangnft , can. you share a call id
t
All calls from this agent, but here: call_a304b64f7299272915875062f6a
o
Can you change the SIP transfer method to SIP INVITE and choose display as retell agent's number
t
The client wants to see the number of who is calling
I'm checking the detail logs from the 22nd to the 23rd, and the same info is being passed, it's just not working anymore
trying to do that as a patch test workaround
just did that, didn't work either.
call_bc1d5bd21cf9a10991c4d95d606
o
try as retell's agent number
t
I did
o
you didn't publish
t
didn't think I had to since it auto saves
I think it's working now, but how can I get this to show my user number vs the retell gent number?
we have a toll free number and I don't want it showing to the customer, it should be the User's number
I'm looking through the logs in here and it looks like many people are having this issue - this isn't good, can this be reverted so it functions as before?
o
Can you share a call id from before when it was working
t
its the 22nd, before you guys deprecated that
looks like it broke everything
call_53d92a07592d9d4b922fc87da46
I've emailed support now too. I need it to function like it did before, I don't know what I need to change on my end to show the User's number like was previously working perfectly.
o
I've escalated it to the team.
t
This is a major issue and the silliest fix just remedied it, but I now need to manually do this for every single transfer node in my agent (25~)
You need to flick it to SIP inivte, publish, then flick it back to SIP refer and publish again.
c
The team is aware of this issue and is diagnosing the bug
o
Hello @tsuitnamisuitgangnft , can you get it back to sip refer and publish and try again ?
t
yeah I fixed it all by essentially "turning it off and turning it on" again. You guys should probably put out an email to everyone stating that there's a bug with transfers and if they were functioning before, to switch to SIP invite, publish, then switch back and publish. I'd have to imagine a ton of clients for agencies were lost due to this
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