Hello, I dont seem to have a problem with my personal gmail email but I'm having difficulty setting up an account with my work email. When it asks for me to verify the 6-digit verification code it never shows up to my work email. I’ve already checked with our IT department, and they confirmed the email isn’t appearing in spam, malware, or blocked logs. Could I get someone's help to confirm whether the verification emails are being sent successfully to our domain, or advise on any next steps so we can complete account setup? Thank you for your help!

Hi @guest67

I DM'd you

Ok let me check with the team

Hi, were you able to find out anything?

Do you see any error on screen

I dont see an error

Ok I have sent this to the team

Ok thank you

Since verification emails are delivered successfully to personal Gmail accounts, this indicates that emails are being sent correctly from our side. When the code doesn’t arrive at a work email address, it’s usually due to company email security policies blocking or quarantining automated verification messages. Ask your IT team to allow emails from our authentication provider. You may also continue setup using a personal email address or let us know if you’d like us to enable an alternative sign-in method.