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is there a way to capture the recording of a call ...
# ❓・ai-evy-support
e
@AI Evy is there a way to capture the recording of a call after it is transferred on the call recording from post call analysis
a
Thanks for tagging me @Elders. I'll look through relevant sources and get back to you shortly.
​ To learn more, see the sources I considered: [[1] Is the call recording working after a call is transfered to human at an external number?](https://discord.com/channels/1186424376300679209/1343644373165805618) [[2] Call continues recording minutes after a transfer](https://discord.com/channels/1186424376300679209/1296902537320075415) ​
### Answer Based on the available information, call recording does not continue after a call is transferred to a human at an external number. [(1) ]() For cold transfers to external parties, the recording stops when the transfer occurs. However, there's some nuance here: - One community discussion mentions that in certain cases with custom LLM setups, calls may continue recording after transfer (though this was raised as a privacy concern rather than a feature) . [(2) ]() - For warm transfers, there may be the ability to record since warm transfers create a new room. [(1) ]() If you need to capture recordings after transfer, you may want to explore warm transfer options or reach out to Retell support to discuss enabling this capability for your use case. For additional support: - Visit [Contact Sales]() - Visit [)
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.