Hello could you help me with a phone number I just...
# ❓・ai-evy-supports
Sonia
01/26/2026, 2:26 PM@AI Evy Hello could you help me with a phone number I just bought and it says it already exists I sent proof by email but Evie is not replying or cannot handle it The problem is that I also bought a second one and the same thing happened both from Zadarma so at least I would like to be able to use one of them Could you unblock them on the platform Thank you very much!
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AI Evy
01/26/2026, 2:26 PMThanks for tagging me @Sonia. I'll look through relevant sources and get back to you shortly.
AI Evy
01/26/2026, 2:26 PM### Answer
The "Phone number already exists" error when adding a Zadarma number via SIP trunk typically means the number has been associated with another workspace and needs to be released. [(1) ]()
Unfortunately, I cannot unblock phone numbers directly—this requires action from the Retell AI team.
What you should do:
1. Provide your org ID and proof of ownership for the phone numbers (such as a screenshot from your Zadarma account showing you own them) .
2. Reach out to Retell AI support directly:
- Visit [Contact Sales]()
- Visit [)
Since you've already emailed and haven't received a response, you may want to try reaching out again with your org ID and proof of ownership clearly included, or try a different support channel.
AI Evy
01/26/2026, 2:26 PM
To learn more, see the sources I considered:
[[1] Blocked number: 'Phone number already exists'](https://discord.com/channels/1186424376300679209/1423616515584032899)
AI Evy
01/26/2026, 2:26 PMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.