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When the Retell agent forwards a call to a cell ph...
# ❓・ai-evy-support
d
@AI Evy When the Retell agent forwards a call to a cell phone does it continue to record the conversation?
a
Thanks for tagging me @Dunbar. I'll look through relevant sources and get back to you shortly.
### Answer The available sources don't explicitly state whether recording continues after a call is transferred/forwarded to a cell phone. What the documentation does indicate: - When a call ends with
disconnection_reason: "call_transfer"
, the
transfer_destination
field captures the number or SIP URI where the call was transferred [(1) ]() [(2) ]() - Recording URLs (
recording_url
,
recording_multi_channel_url
) are available after the call ends However, I don't have specific information confirming whether the recording persists through the transferred portion of the call after the AI agent hands off. Check out these potentially useful sources: - [Get Call]() - [Agent Transfer Node]() - [Call Forwarding for AI Voice Agents]() For a definitive answer on post-transfer recording behavior, I'd recommend reaching out via [Contact Sales]() or checking the [Retell AI GitHub]() .
​ To learn more, see the sources I considered: [[1] Get Call](https://docs.retellai.com/api-references/get-call) [[2] Create Phone Call](https://docs.retellai.com/api-references/create-phone-call) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.