### Answer ## Navigate IVR The Navigate IVR feature allows your AI agent to automatically press digits to route calls through IVR (Interactive Voice Response) systems without human intervention. [(1) ]() This is useful when your AI agent needs to: - Contact suppliers and reach specific departments - Verify prescriptions by navigating pharmacy IVR systems - Follow up on billing or quotation requests The feature uses the Press Digit function, which automates keypad inputs to navigate through IVR menus. [(2) ]() --- ## Transfer Only If Human Answers I don't have specific documentation about a "Transfer only if a human answers" feature in the provided sources. The sources discuss warm transfer capabilities and IVR navigation separately, but don't detail a specific setting that conditionally transfers only when a human (vs. IVR/voicemail) answers. You may want to check: - [Effortless IVR Navigation for AI Agents | Retell AI]() - [Retell AI | AI Voice Agents for Enterprise Calls]() Would you like me to provide a general answer based on my knowledge, or would you prefer to reach out to Retell support for specifics on human-answer detection?

​ To learn more, see the sources I considered: [[1] Effortless IVR Navigation for AI Agents | Retell AI](https://www.retellai.com/features/navigate-ivr) [[2] How Can AI Navigate IVRs for Faster Customer Support? | Retell AI](https://www.retellai.com/blog/how-can-ai-navigate-ivrs) ​

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