### Answer When Persona verification fails, the available sources indicate a few approaches: 1. Contact Retell Support directly — Users who experienced Persona verification issues were asked to provide their org ID, full name, and email so the Retell team could investigate and potentially expedite the process. [(1) ]() 2. Try a different ID document — If one document (e.g., driver's license) fails, try using a passport or another valid ID. One user resolved their issue by switching to a passport after their initial ID was flagged. 3. Try a different browser or device — Support has suggested trying a different browser if the photo data couldn't be verified. [(2) ]() 4. Ensure the ID is not linked to another account — Verification can fail if the ID details and face portrait match a previously submitted ID on a different Retell account. [(1) ]() Unfortunately, the sources do not describe a manual verification bypass or alternative process outside of Persona. If Persona continues to fail, you'll need to reach out to Retell support with your org ID, email, and full name so they can review your case directly. [(1) ]() [(2) ]() You can also visit [Contact Sales]() for additional support options. Would you like me to provide a general answer based on my knowledge instead?

​ To learn more, see the sources I considered: [[1] Persona verification failure for outbound calling](https://discord.com/channels/1186424376300679209/1422036615034961970) [[2] Verify Identity don't work](https://discord.com/channels/1186424376300679209/1416458026705096786) ​

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