https://retellai.com/?utm_source=discord&utm_medium=seo logo
I have 2 numbers stuck in the phone verification p...
# ❓・ai-evy-support
b
@AI Evy I have 2 numbers stuck in the phone verification process for many weeks. how can I get help to get them fully approved. This is a major issue. Thank you
a
Thanks for tagging me @Baytech. I'll look through relevant sources and get back to you shortly.
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
​ To learn more, see the sources I considered: [[1] Branded call stuck for over a month](https://discord.com/channels/1186424376300679209/1371516266849898497) [[2] Waiting to delete a phone number verification](https://discord.com/channels/1186424376300679209/1400148897661190197) [[3] Apply for verified phone number](https://docs.retellai.com/build/telephony/verified-phone) [[4] Boost Trust with Verified Phone Numbers | Retell AI](https://www.retellai.com/features/verified-phone-numbers) ​
### Answer For phone number verification issues that are stuck or taking longer than expected, you should email support@retellai.com directly. [(1) ]() [(2) ]() The standard verification process typically takes 1-2 weeks for approval. [(3) ]() [(4) ]() However, community members have reported similar delays with verifications getting stuck in "Pending Processing" status, and the recommended resolution is to contact the support team via email. [(1) ]() [(2) ]() When you reach out, be prepared to share your phone numbers and agent IDs so they can investigate your specific case.
b
every time i email them they tell me to come to discord