Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer Based on your message, it sounds like you're waiting on either a verified phone number or KYC verification to be processed. For verified phone number applications: The documentation states that you should allow 1-2 weeks for your application to be processed. [(1) ]() For KYC verification: If you completed identity verification through Persona and it still shows as pending, there may be a sync issue between Persona and Retell. In similar cases, users have needed to contact Retell support directly to manually sync/refresh the verification status. [(2) ]() What you should do: 1. If it's been longer than 1-2 weeks, you likely don't need to resubmit—instead, reach out to the Retell team directly for assistance. [(3) ]() 2. Provide them with your account email, phone number(s) affected, and confirmation that your Persona verification (if applicable) was completed successfully. You can contact the team through: - [Contact Sales]() - [Retell AI GitHub]()

​ To learn more, see the sources I considered: [[1] Apply for verified phone number](https://docs.retellai.com/build/telephony/verified-phone) [[2] Discord message from @vijaychopra_21011 on 2025-12-11](https://discord.com/channels/1186424376300679209/1294891368505937952/1448605375019618384) [[3] Still stuck on "Pending Processing" - can someone help?](https://discord.com/channels/1186424376300679209/1396978003908755597) ​