Hi, we're seeing issues with the 11labs Gilfoy voice: the preview sounds very different to when it speaks in a conversation. You can see this by creating an assistant with the Gilfoy voice and testing it in a call and compare against the preview. (In the call Gilfoy has no accent but in preview he should have an accent.) Note that we're using GPT 4 and eleven labs turbo v2. @Omar Ashraf | Community Lead do you know why this would happen? We've noticed it with other voices as well

Hello @Shobhit , can you share a call id

@Omar Ashraf | Community Lead any call with the Gilfoy voice has this

Yeah thanks , i've reported it

Thanks! Do you have an idea of why this would happen? Is it related to 11labs or something internal to retell?

@Omar Ashraf | Community Lead Hello, and do you still need a call id? Or can you debug given it's just the standard voice in the platform?

The team will able to debug it , but if you have a call id that will definitely help.

Gotcha. Here is a call ID: call_2ea9c02d4f8ed381218b7130149 If you need a longer call, let me know and I can look through our calls and find it

Can you check it now?

Unfortunately no change, see this call: call_c0496c1ea0ee73f96260be7e157

Can you share a call before the issue ?

I would have to go really far back. But if you just compare the preview you all have and compare it to speaking with the agent, you'll see that the voice is completely different