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is it posisble to fetch a live transcript of the c...
# ❓・ai-evy-support
s
@AI Evy is it posisble to fetch a live transcript of the call? I am using the retell agent conversation flow
a
Thanks for tagging me @Sz. I'll look through relevant sources and get back to you shortly.
### Answer --- For Conversation Flow agents, there isn't a built-in way to fetch live transcripts during the call. [(1) ]() Live transcript streaming is available when using a Custom LLM setup. With Custom LLM, Retell sends
update_only
events via the LLM WebSocket that include the complete live transcript as the call progresses. [(2) ]() The
update_only
event contains: -
transcript
- Complete live transcript collected in the call so far, presented as a list of utterances -
transcript_with_tool_calls
- Transcript weaved with tool call invocations and results (when enabled in config) If you need live transcripts, you would need to switch to a Custom LLM approach where you host your own LLM server and receive these WebSocket events. For Conversation Flow agents, you can retrieve the full transcript after the call ends using the Get Call API, which returns
transcript
,
transcript_object
, and
transcript_with_tool_calls
fields. [(3) ]()
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.