this morning agent started to take forever to respond. We did not make any changes. It just started to be slow out of no where. We have tried changing the voice agent, testing small/big agents, and they are all slow. here are some example calls. https://dashboard.retellai.com/callHistory?history=call_5d96b99176af3d9bc5f88b20baf https://dashboard.retellai.com/callHistory?history=call_520256e6f8cbee036f254f9726f https://dashboard.retellai.com/callHistory?history=call_a0c9163c93dbc347d2c485b8421 https://dashboard.retellai.com/callHistory?history=call_4c9d9699689fb3daae42cd1246d

Hello @Abe , do you mean latency, or the voice speaking slow ?

latency

I see the all the calls you sent are stuck in the first node doesn't go past that , the node have huge prompt and 14 transition.

we have had this prompt for. along time and it has been working great

All the latency look fine , expect the e2e , I will check with the team and get back to you. https://cdn.discordapp.com/attachments/1463210656571461925/1463216841022378245/image.png?ex=69710660&is=696fb4e0&hm=0f5ade649f78e5bfc6941ba19eda83f4f5d069e698507ef0426294ca2e888d49&

Ya, we noticed the e2e as well.

The prompt will add some latency but not that much Yes, the issues here might be with the transitions , The team is taking a look and I will tell where the issues is , or if the issue in ourside the team will fix it.

it's not the transitions either. We have always had a lot of transition and it has been working fine. If you look at yesterdays calls, they were going fine.

Yes , there was an issue and its solved now

could you provide me with details on what the problem was, so that I can relay it to my customer, please?

there was a temporary issue on one of our gpu providers and we have moved the volume from there.