https://retellai.com/?utm_source=discord&utm_medium=seo logo
Powered by
"Extract Variable" moudle is not working correctly...
# ❓・bug-report
u
@Omar Ashraf | Community Lead
s
are you using conversation flow agent?
u
yeah, right
what should I do now ?
@Shah - support @ Retell AI
s
make sure wait for result is on in Transition timing and status code your endpoint is returning
u
s
provide screenshort of your agent and also logs
u
call_af9403d6b5417f79c9aa990b4bc call_01cd15b288c8f2b32f697fb865e
please check this call ids
Hi @Omar Ashraf | Community Lead
@Shah - support @ Retell AI
please solve this problem
@Colin - Integrations @ Retell AI
@support
please solve this problem
s
I have shared it with the team. will let you know once get replied
u
Thanks @Shah - support @ Retell AI
I will wait you here
s
could you tell me variable description and type you are using and your agent language
also test the agent in chat mode
u
My agent language is Portuguese. And this is variable description: "The specific date that the user asks for in ISO format (YYYY-MM-DD). IMPORTANT RULES: 1) If the user mentions only a day and month without specifying a year, you MUST use the current year ({{current_year}}). 2) If the user asks for 'another date' or 'different date' without specifying which date, and {{suggested_date}} exists, calculate the next day after suggested_date by adding 1 day to it. 3) If the user asks for an another TIME on the SAME DAY, you MUST extract the SAME DATE that was offered (use {{suggested_date}} or the date from the current offer). Do NOT change the date when user asks for earlier time. "
Also, test mode is not working correctly
@Shah - support @ Retell AI
"Would it be february 28th?" I asked like that, as you can see, it's not working
s
"Improtant rule" is in prompt or in description
u
this is in description
s
improve variable description like this "Extract the date mentioned by the user in Portuguese and convert to ISO format (YYYY-MM-DD). Use year 2026 if not specified." also Ensure all referenced variables are passed {{current_year}} and {{suggested_date}} must be provided as dynamic variables at call start
you need to pass that in prompt as llm will unable to understand
u
Thanks, I will try that, and let you know the result
However this error didn't occur before. Back then, I used this description. This error has been occurring lately
s
ok try then and will let me know
u
the same problem occurred
@Shah - support @ Retell AI
s
Ok I will shred it with the team.
u
hi @Shah - support @ Retell AI
@Omar Ashraf | Community Lead
@Colin - Integrations @ Retell AI
@Shah - support @ Retell AI
o
Hello @! Andrii - AI Engineer , I see you are using 5.2 , which is not consistent with function calls , try different model like GPT 4.1
u
can I use sonnet module ?
o
You can try it , but I would prefer GPT 4.1
u
call_3dab417d60247bb4d7772309a6f I tried that. But the same error occurred
@Omar Ashraf | Community Lead
@fcan2594
@fcan2594
@fcan2594
f
Hey
tks
u
@Omar Ashraf | Community Lead
@Omar Ashraf | Community Lead
@Shah - support @ Retell AI Is there any good news ?
s
no update yet
u
@Omar Ashraf | Community Lead @Shah - support @ Retell AI please solve this problem as soon as possible
@User
@User
@fcan2594
@fcan2594
f
tks
@Shah - support @ Retell AI Hello my friend.. can you give your attention?
@Shah - support @ Retell AI We have been trying to solve an issue for several weeks now, and we feel abandoned — without responses and without professional attention. Every month, as a client and partner, I keep my money (or part of it) in Retell’s account, paying for the use of your services. And when we actually need support, we are left in a vacuum. Is that correct? @Omar Ashraf | Community Lead
s
Hi, I’ve reported your issue to the team again and will update you as soon as I receive a response. Sorry that your ticket hasn’t been resolved yet.
f
@Shah - support @ Retell AI Thaks but any status.. or something more tangible?
PreviousNext
Powered by