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why today retell work slowly, agent moved one to a...
# ❓・ai-evy-support
l
@AI Evy why today retell work slowly, agent moved one to another node very slowly
a
Thanks for tagging me @lifo_fifo. I'll look through relevant sources and get back to you shortly.
### Answer I don't have information about any current platform slowness or incidents affecting node transitions today. However, slow node transitions can sometimes be caused by: - Node configuration issues – If transition conditions aren't specific enough, the agent may struggle to recognize when to move to the next node. [(1) ]() - Complex node logic – Nodes handling multiple logic paths can cause delays. Consider breaking down complex nodes into smaller, focused ones for better reliability. [(2) ]() - Function node timing – There was a past incident where conversation flow agents could stay silent after a function node due to message ordering issues when a function and response happened simultaneously. [(3) ]() Suggestions: - Make your transition conditions more specific (e.g., instead of "Caller provided all required information," specify exactly which details trigger the transition) . [(1) ]() - Check [Retell AI's Status Page]() for any ongoing incidents. - If the issue persists, reach out to support with your call IDs for investigation. Would you like help troubleshooting your specific node configuration?
​ To learn more, see the sources I considered: [[1] Agent getting stuck on a node](https://discord.com/channels/1186424376300679209/1452364609091670055) [[2] Node Overview](https://docs.retellai.com/build/conversation-flow/node) [[3] Conversation Flow agent potentially stay silent after function node](https://retell.discourse.group/t/conversation-flow-agent-potentially-stay-silent-after-function-node/135) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.