### Answer This is a known issue that others have experienced. Here are some steps to try: 1. Clear browser cache and cookies, then wait at least 5 minutes before trying again [(1) ]() [(2) ]() 2. Try using a VPN — this has resolved the issue for users in certain regions [(3) ]() [(2) ]() 3. Wait before retrying — if you've attempted multiple times, repeated attempts can cause issues. Wait a few hours before trying again 4. Try incognito/private browsing mode [(1) ]() If none of these work, the support team has been able to resolve these issues directly. You can reach out to [support@retellai.com](support@retellai.com) for assistance [(4) ]() What country/region are you located in? That may help narrow down the cause.

​ To learn more, see the sources I considered: [[1] Unable to send SMS when creating account. Is this a known issue? My number is Verizon US based.](https://discord.com/channels/1186424376300679209/1446662238365810821) [[2] Can't create account.](https://discord.com/channels/1186424376300679209/1391414669826064516) [[3] Account creation issues](https://discord.com/channels/1186424376300679209/1355075095533453386) [[4] Account](https://docs.retellai.com/accounts/account) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

@AI Evy nothing worked. im located in ecuador

### Answer --- Since you're in Ecuador and the standard troubleshooting steps haven't worked, this appears to be a regional SMS delivery issue. A similar case was reported by a user in Uruguay who experienced the same problem. [(1) ]() Your best option at this point is to contact support directly at [support@retellai.com](support@retellai.com) — include your company name, use case, and mention that you're located in Ecuador and unable to receive the SMS verification. [(2) ]() The support team has been able to resolve these account creation issues directly for users when the self-service options don't work. [(3) ]()

​ To learn more, see the sources I considered: [[1] Can't create account.](https://discord.com/channels/1186424376300679209/1391414669826064516) [[2] Account](https://docs.retellai.com/accounts/account) [[3] Unable to send SMS when creating account. Is this a known issue? My number is Verizon US based.](https://discord.com/channels/1186424376300679209/1446662238365810821) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.