Hey team, I'm experiencing a critical issue with batch testing on my voice agent. Manual test calls work perfectly, but automated batch tests won't start. Problem: When I create and execute batch tests, the execution page loads but shows "no testing history" Tests never actually start or run Being charged for all of these tests. I was billed for all of these tests that never ran. $6.27 worth of charges on Jan 16th, $32.85 worth of charges on Jan. 17th, and $8.46 worth of charges today. Please fix this Workspace ID: org_MdB1exymQGWpDwhi

Hi @Michael

What documents?

Email us your situation with workspace if explaining your situation at support@retellai.com

SO the same thing i provided here?

This is a billing issue and the email will be passed to the billing team

What about the batch testing issue? I need that resolved so i can deliver my agents on time

Yeah there are multiple batch testing issue I report your issue to the team

What's the estimated time to resolve this?

1-2 business days

Ok

Hello @Michael , can you share the agent id for this issue.

It’s for all my agents

Can you share one of them?

Agent ID agent_88b12e6c79f0f163464e3af66e

@Michael Issue has been fixed

@Shehroze -Support @Retell The billing issue was not fixed.

I have a similar issue. I can run the simulation but batch test results are not saved. If I refresh the page or close the page and then come back, all batch test results are gone. Workspace ID: org_Cx3xUr8yjJ7KH7VZ Agent ID: agent_fbb62444ff03a80df923a489cf @Omar Ashraf | Community Lead @Shehroze -Support @Retell

Hi @Michael can you send the email from which you mailed

michael@opticommerceai.com

Ok I pass your email to the team

I emailed on Monday and haven't heard bakc. Is that normal?