The Retell Community is where innovators, call center leaders, and AI enthusiasts come together to share ideas, learn best practices, and explore the future of voice automation. Join to connect with peers, get early access to product updates, and collaborate on building human-like AI voice experiences that transform customer service.

Retell AI

My org id is org_d6kYNUWEkBULNj0v
I'm using termination URI -> skilliks.pstn.twilio.com
I'm using origination URI -> sip:sip.rellai.com

Please assist.

Hello <@389231342916861973> , does the call show up on the call history , or it just rings ?

You need to use the E.164 format , add the + sign

Where do i add that.  I used another Twilio number, and it worked (ending in 8711)

Ah, i see, when entering the phone number add the (+) in front

You need to reconnect it , the one that worked have the correct format with the + in the front

Thanks, was missing the +, it's working now