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How to set ring time for cold transfer on retell d...
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@AI Evy How to set ring time for cold transfer on retell dashboard (not API)?
a
Thanks for tagging me @soln. I'll look through relevant sources and get back to you shortly.
### Answer Based on the available documentation, there is no configurable "ring time" or "ring timeout" setting for cold transfers in the Retell dashboard. [(1) ]() The Agent Detection Timeout setting exists, but it only applies to **warm transfers**—this controls how long the AI waits to detect a human on the receiving end before marking the transfer as failed. The default is 30 seconds. For cold transfers, the call is simply transferred to the destination number without any detection or timeout controls exposed in the dashboard. If you need control over ring duration before a transfer fails, you may want to consider: - Using warm transfer instead, which offers the Agent Detection Timeout setting - Handling the timeout logic on your telephony provider's side (e.g., Twilio, Telnyx) Check out these potentially useful sources: - [Call Transfer Node]() - [Warm Transfer vs Cold Transfer - The AI Advantage in Call Centers]() Would you like me to provide a general answer about how ring timeouts typically work in telephony systems?
​ To learn more, see the sources I considered: [[1] Call Transfer Node](https://docs.retellai.com/build/conversation-flow/call-transfer-node) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.