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retell agent stops on a determined node, starts cr...
# ❓・ai-evy-support
n
@AI Evy retell agent stops on a determined node, starts creating conversation , and after a long conversation gets back again on the normal flow of nodes, what could be causing this?
a
Thanks for tagging me @nikitastrike. I'll look through relevant sources and get back to you shortly.
### Answer This behavior—where the agent stays on a node, engages in extended conversation, and only later transitions—typically points to one or more of these issues: 1. Node instructions are too broad or complex [(1) ]() If a single node contains instructions covering multiple topics or tasks, the LLM may "wander" within that node instead of transitioning. The debug guide recommends splitting nodes into smaller, focused units to improve consistency. 2. Transition conditions are not precise enough If your transition conditions don't precisely match the intended triggers, the agent may not recognize when to move on. Review your conditions and consider breaking complex conditions into simpler ones. 3. Missing transition paths or edge cases If the actual conversation deviates from the defined flow, the agent may stay in a node longer than expected. Adding global nodes for handling unexpected situations or making transition conditions more flexible can help. Recommended steps: - Split the problematic node into multiple smaller nodes, each handling a single task or topic. - Review and refine your transition conditions to be more specific. - Add finetune examples for transitions if the model struggles to understand your expectations. - Consider adding global nodes to catch edge cases and allow users to skip or jump between nodes. If you're still seeing issues after these changes, try adjusting the LLM temperature or switching to a more capable model for that node.
​ To learn more, see the sources I considered: [[1] Debug guide](https://docs.retellai.com/build/conversation-flow/debug-guide) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
n
@AI Evy if i send you my agent you could help me find out what could be wrong?
a
Thanks for the follow-up, @nikitastrike. I'll get back to you soon.
### Answer I'm not able to directly review or access your agent configuration, as I can only work with information shared in this conversation. However, if you'd like help debugging, you can share the following details here: - The node instructions for the problematic node(s) - *The transition conditions (edges) * you've configured for those nodes - Call IDs where the issue occurred (the Retell team can use these to investigate) Alternatively, for direct support from the Retell team, you can: - Visit [Contact Sales]() - Check out [) If you share more details about your flow structure or the specific node causing issues, I can help you troubleshoot based on the documentation and best practices for conversation flow design.
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Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.