I've just asked AI Evy, and it said that total call cost is a measurement of the cumulative call costs in USD so that I can properly set budget alerts, and I've done this. I've set an 100 alert, and recieved an email with 735 as triggered value, this couldn't have been possible or correct. Since less than 40 minutes of calling was actually done, and the real billing shows only $18 - 20 of calling was done (both checked in call history, and batch history and the pay as you go). So I'm curious as how it got the 735 from?
Workspace id is org_UkaJ4VMLKSv5deCO
https://cdn.discordapp.com/attachments/1461553775830630472/1461553776665165966/image.png?ex=69797a06&is=69782886&hm=b3c8b5eb1568d8a547cba2bae49e974242fb0f676578d4782e5dfbb82bfee869&
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Shehroze -Support @Retell
01/16/2026, 8:23 AM
Hi @Bobster2002
Shehroze -Support @Retell
01/16/2026, 8:23 AM
Email us at support@retellai.com
With the supporting documents and the team will get back to you