Retell Team - We encountered a critical issue today on this call with ID call_785af969c1607b2eac549122326 where we correctly generated the agent's responses and passed them to Retell via the websocket. However, the agent never spoke the generated responses so the user was unable to communicate with the agent. I can even see in Retell data in the logs that the agent's messages were received via the websocket but they were never uttered aloud. Can you please help us identify why the messages were never spoken?

Hello

thanks also tell me what is showing in "disconnection_reason" option in conversation analysis

I have listened to the recording the audio was not played. Disconnection reason was user hangup but there was plenty of time for the audio to play before they hung up

Are you using custom telephony ?

We forward the call to the agent's retell phone number

call retell number directly to see if audio works

Most of the time the audio works and it does work when called directly most of the time as well. I am forwarding using the carrier's call forwarding

the issue is with the timing Your LLM is responding too slowly — responses take 10+ seconds, but the user keeps talking, triggering new response_id requests