### Answer Retell can be used in a PHIPA-compliant way in Ontario and other Canadian provinces. [(1) ]() Retell already follows HIPAA-level security (encryption, access controls, audit logs) , which meets PHIPA's privacy standards. To stay compliant, you should: - Treat Retell as an Electronic Service Provider (ESP) - Sign an agreement with Retell (like a BAA) - Get caller consent and only collect the minimum info needed - Keep access controls and audit logs Retell supports signing a Business Associate Agreement (BAA) , and all stored data remains encrypted both in transit and at rest, access-controlled, and audit-logged according to HIPAA and SOC 2 standards. [(2) ]() [(3) ]()

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

​ To learn more, see the sources I considered: [[1] PHIPA compliant](https://discord.com/channels/1186424376300679209/1384938737678418022) [[2] Retell AI’s Voice Agents: HIPAA Compliance and BAAs | Retell AI](https://www.retellai.com/blog/do-retell-ais-voice-agents-have-hipaa-compliance-and-baas) [[3] HIPPA question](https://discord.com/channels/1186424376300679209/1394351588180758660) ​

Thanks for the follow-up, @AINerd. I'll get back to you soon.

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer Retell AI offers Business Associate Agreements (BAAs) under a flexible pay-as-you-go plan, allowing healthcare organizations to leverage AI voice agents without committing to a yearly contract. [(1) ]() There is no separate fee mentioned for signing a BAA—it's included as part of their standard offering. To initiate a BAA, you can email evie@retellai.com or support@retellai.com. [(2) ]() [(3) ]()

@AI Evy how much is the flexible pay-as-you-go plan

### Answer Retell AI's pay-as-you-go plan starts at $0.07+ per minute for AI Voice Agents, with no platform fees. [(1) ]() [(2) ]() [(3) ]() [(4) ]() Key details: - Volume discounts are available, reducing rates to $0.05/min for enterprise plans [(1) ]() [(4) ]() - You're charged only for connected call minutes—no billing for idle time [(2) ]() [(3) ]() - The base price covers core voice AI services; additional costs apply for telephony and advanced LLMs - Number rental is $2/month, and toll-free numbers are $5/month [(1) ]() [(2) ]() [(4) ]() - A free $10 credit and limited concurrent calls are included for testing For AI Chat Agents, pricing is $0.002+ per message. [(3) ]() You can calculate your specific costs using Retell's [pricing page]() . [(5) ]()

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

​ To learn more, see the sources I considered: [[1] Best Synthflow Alternatives for AI Voice Automation | Retell AI](https://www.retellai.com/blog/best-synthflow-alternatives-for-ai-voice) [[2] Top 10 Replicant Alternatives for Enterprise Voice AI | Retell AI](https://www.retellai.com/blog/replicant-alternatives-compared-voice-ai-platforms) [[3] ](https://www.retellai.com/resources/voice-ai-platform-pricing-comparison-2025) [[4] Top PolyAI Alternatives for Enterprise Voice Automation | Retell AI](https://www.retellai.com/blog/polyai-alternatives-compared) [[5] Kore.ai Review 2025: Pros, Cons, Features & Pricing | Retell AI](https://www.retellai.com/blog/kore-ai-review) ​