### Answer The official documentation states that branded call applications typically take 1-2 weeks to process. [(1) ]() However, delays beyond this timeframe have been reported by other users. To resolve this, please contact support@retellai.com with the following information: [(2) ]() - Your phone number - Submit date - Confirmation of completed business profile - Request for status check in Trust Hub/Twilio One thing to note: some users have reported that the dashboard may still show "In Review" even after the branding has been approved and is working correctly on calls. [(3) ]() You might want to test an outbound call to see if the branding actually displays on the recipient's phone. If you haven't already, please reach out to support directly with your account details so they can escalate your case.

​ To learn more, see the sources I considered: [[1] Apply for branded call](https://docs.retellai.com/build/telephony/branded-call) [[2] Branded Call Application stuck for longer than two weeks now](https://discord.com/channels/1186424376300679209/1389702404362076241) [[3] Phone Branding stuck in review (3 weeks)](https://discord.com/channels/1186424376300679209/1358603038511595531) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer --- Retell supports live chat functionality through Chat Agents. Here's how to set it up: ## Creating a Chat Agent 1. Navigate to the Agents section in your Retell dashboard [(1) ]() 2. Click "Create New Agent" 3. Select "Chat Agent" as the agent type 4. Configure your agent settings and prompts You can also convert an existing voice agent to a chat agent by opening it and clicking "Convert to Chat Agent." ## Deploying Live Chat *Option 1: Chat Widget (No-Code) * Embed a chat widget directly on your website by adding this script to your HTML

<head>

tag: [(2) ]()

html
<script
  id="retell-widget"
  src="<https://dashboard.retellai.com/retell-widget.js%22>
  type="module"
  data-public-key="YOUR_RETELL_PUBLIC_KEY"
  data-agent-id="YOUR_CHAT_AGENT_ID"
></script>

Option 2: API Integration Use the Chat API to integrate chat into your own interface: [(3) ]() - Create a chat session using the

create-chat

endpoint - Generate responses with the

create-chat-completion

endpoint - End sessions with the

end-chat

endpoint For the widget, you'll need a Public Key (different from API keys) which you can manage at Dashboard → Keys → Public Keys. [(4) ]()

​ To learn more, see the sources I considered: [[1] Create chat agent](https://docs.retellai.com/build/create-chat-agent) [[2] Retell Website Widget](https://docs.retellai.com/deploy/chat-widget) [[3] Create Chat Completion](https://docs.retellai.com/deploy/create-chat-completion) [[4] Platform Changelogs | Retell AI](https://www.retellai.com/changelog) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer I don't have information about a live chat option with Retell AI's human customer support team in the available sources. To contact Retell AI support directly, you can: - **Email**: support@retellai.com - **Contact Sales**: [Contact Sales]() - **GitHub**: [) Would you like me to try to provide a general answer about contacting their support team, or is there something else I can help you with regarding Retell AI?

message has been deleted

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.