### Answer This issue has been reported by other users before. [(1) ]() [(2) ]() Here are some things to try: 1. Clear your browser cache and cookies, then wait about 5 minutes before trying again [(2) ]() 2. Try using an incognito/private browser window 3. Make sure you're using a real mobile number (not a VoIP or virtual number) If you've reached the maximum verification attempts, you may need to wait an hour before trying again. If the issue persists after trying these steps, I'd recommend reaching out to support at support@retellai.com or contacting the support team here in Discord, as this type of issue has previously required backend fixes from the engineering team. [(3) ]() [(2) ]()

​ To learn more, see the sources I considered: [[1] Discord message from @stoic77._81659 on 2025-03-12](https://discord.com/channels/1186424376300679209/1294891368505937952/1349384959005163581) [[2] Unable to send SMS when creating account. Is this a known issue? My number is Verizon US based.](https://discord.com/channels/1186424376300679209/1446662238365810821) [[3] Not able to send Outbound sms](https://discord.com/channels/1186424376300679209/1425471385307844799) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.