I am trying to invite a team member to my workspac...
# ❓・ai-evy-supportv
victorianheyday
01/15/2026, 10:16 AM@AI Evy I am trying to invite a team member to my workspace account.
The invite email is ent.
Then the invitee clicks on the metal link and then the system redirects to the login page where they are requested to enter username and password to log in but remember this invitee never entered a password because they were invited. Click on forgot password and try to recover password, the user is prompted to enter a six digit code which is never sent. What is the fix to this? As a new user, this is super disappointing nad does nto give me one itoa of confidence on the maturity of this platform and or production readiness.
Any workaround?
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AI Evy
01/15/2026, 10:17 AMThanks for tagging me @victorianheyday. I'll look through relevant sources and get back to you shortly.
AI Evy
01/15/2026, 10:17 AM### Answer
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This is a known friction point with the invitation flow. Here's what's happening and how to work around it:
The Issue:
When an invitee clicks the link, they need to create a new account (either via Google SSO or email/password signup) — the invite link doesn't automatically create credentials for them. [(1) ]()
Workarounds:
1. Use "Sign in with Google" — The invitee should click "Sign in with Google" using the same email address the invite was sent to. This bypasses the password creation issue entirely and is the recommended approach for better security. [(2) ]()
2. Create account first, then accept — Have the invitee:
- Go to the Retell login page
- Click "Sign up" to create a new account with the invited email address
- Set their password during signup
- Then click the invite link again [(1) ]()
3. Resend the invite — If the invite shows as "Pending," you can resend it by clicking "Invite Members" again, re-entering their email, and clicking "Send".
Additional checks:
- Ensure there are no outstanding invoices on your account, as this can block workspace access for invited members. [(3) ]()
- If issues persist after trying the above, contact support@retellai.com with your Org ID (found in workspace settings) .
AI Evy
01/15/2026, 10:17 AM
To learn more, see the sources I considered:
[[1] Workspace](https://docs.retellai.com/accounts/workspace)
[[2] Account](https://docs.retellai.com/accounts/account)
[[3] Invited to workspace but still cannot access it](https://discord.com/channels/1186424376300679209/1436802393382588597)
AI Evy
01/15/2026, 10:17 AMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.