### Answer --- Yes, Retell AI agents can navigate IVR systems using the Press Digit function, which sends DTMF (Dual-Tone Multi-Frequency) inputs—the same signals generated when pressing digits on a phone keypad. [(1) ]() How to set it up: 1. Add the Press Digit Tool – In the Functions section of your agent, add the "Press Digit (IVR Navigation) " function. 2. Add prompts – Guide your agent on when and what digits to press. For example: - General guidance: "Listen carefully to their setup and press the right digit to navigate the IVR to reach the support department." - Specific instructions: "Press digit 1 to reach the support department." 3. *Configure pause detection delay (optional) * – You can set a pause time in milliseconds to control timing between digit presses. [(2) ]() Note: This functionality requires Call API v2. [(1) ]() Tips: - For IVRs that accept audio/voice input, you can simply prompt your agent to respond verbally. - If calls disconnect after the first digit press, try adjusting the pause detection delay—waiting too long can cause the far end to hang up. [(3) ]() For more details, see the [Press digit (IVR navigation) ]() documentation. [(1) ]()

​ To learn more, see the sources I considered: [[1] Press digit (IVR navigation)](https://docs.retellai.com/build/single-multi-prompt/press-digit) [[2] How Can AI Navigate IVRs for Faster Customer Support? | Retell AI](https://www.retellai.com/blog/how-can-ai-navigate-ivrs) [[3] IVR Navigation ends after first digit with user hangup](https://discord.com/channels/1186424376300679209/1386714542276608132) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.