### Answer --- You can monitor agent status and performance through a few approaches: 1. Dashboard Analytics Retell AI provides a comprehensive analytics dashboard where you can track key metrics such as resolution rate, escalation rate, and customer satisfaction. [(1) ]() 2. Call History You can view call records with advanced filters to monitor calls, including custom attributes you define. The Call History feature lets you add custom fields for tracking and reorder columns to match your workflow. [(2) ]() 3. Webhooks You can configure webhooks at the agent level to receive real-time call events. Set the

webhook_url

on your agent to receive updates when calls start, end, etc. [(3) ]() , [(4) ]() 4. API Access You can retrieve agent details programmatically using the Get Agent Versions API:

javascript
import Retell from 'retell-sdk';
const client = new Retell({
  apiKey: 'YOUR_RETELL_API_KEY',
}) ;
const agentResponses = await client.agent.getVersions('16b980523634a6dc504898cda492e939') ;
console.log(agentResponses) ;

This returns agent configuration including

is_published

status and

last_modification_timestamp

. For live concurrent call usage, you can view this in the bottom-left corner of the dashboard. [(2) ]() ---

​ To learn more, see the sources I considered: [[1] Building AI Agents: The Ultimate Guide for Non-Programmers | Retell AI](https://www.retellai.com/blog/how-to-build-ai-agents-for-beginners) [[2] Platform Changelogs | Retell AI](https://www.retellai.com/changelog) [[3] Update Voice Agent](https://docs.retellai.com/api-references/update-agent) [[4] Get Agent Versions](https://docs.retellai.com/api-references/get-agent-versions) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.