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<@1145576664366055464> where should I reach out for billing related dispute?

Thanks for tagging me <@879253234722697217>. I'll look through relevant sources and get back to you shortly.

### Answer
 

For billing-related disputes, you should email **support@retellai.com**. [(1) ](<https://docs.retellai.com/accounts/fail-payment>)

A support team member can forward billing-related emails to the billing team directly. [(2) ](<https://discord.com/channels/1186424376300679209/1294891368505937952/1451138217691582528>)

When reaching out, it helps to include your **Org ID** (found in the bottom left of your dashboard under account settings) so the team can look into your account.

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To learn more, see the sources I considered:

[[1] Handle failed payments](https://docs.retellai.com/accounts/fail-payment)
[[2] Discord message from @knotieaipro on 2025-12-18](https://discord.com/channels/1186424376300679209/1294891368505937952/1451138217691582528)
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Feel free to tag <@1145576664366055464> with additional questions. I also appreciate feedback, it helps me improve.