### Answer Based on the available sources, a common reason for a chatbot not responding is a domain whitelisting issue. [(1) ]() If you see an error like: > "Retell Widget: Public key is not allowed for this domain. Please check your public key and ensure your domain is whitelisted in the Retell dashboard." Then double-check the following: 1. Verify the exact domain where the widget is embedded matches what's whitelisted in your Retell dashboard. 2. Subpaths may not work — if your widget is on

website.com/chatbot

, you may only be able to whitelist

website.com

. 3. Hosting platform quirks — some platforms like Google Sites may have domain structure issues that affect whitelisting. Additionally, if the initial message from the agent isn't triggering, ensure: - Conversation initiation is set to Agent-First. [(2) ]() - The correct agent version is specified in the embed. If none of these apply to your situation, could you share more details about your setup (domain, any error messages, etc.) ?

​ To learn more, see the sources I considered: [[1] Chat bot not responding](https://discord.com/channels/1186424376300679209/1384593638499160124) [[2] few questions regarding new chatbot](https://discord.com/channels/1186424376300679209/1385447905942306846) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer The error "Retell Widget: Public key is not allowed for this domain..." would appear in your browser's developer console. [(1) ]() To view it: 1. Open your website where the chatbot widget is embedded 2. Right-click anywhere on the page and select Inspect (or press

F12

) 3. Go to the Console tab 4. Look for any red error messages related to "Retell Widget" This is where JavaScript errors from the embedded widget will display. If you don't see that specific error, the issue may be something else—could you share what happens when you try to use the chatbot (does it load at all, does it show a loading state, etc.) ?

​ To learn more, see the sources I considered: [[1] Chat bot not responding](https://discord.com/channels/1186424376300679209/1384593638499160124) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

Thanks for the follow-up, @Tubussie. I'll get back to you soon.

### Answer --- It looks like you're following up on the chatbot not responding issue. Based on the previous conversation: Did you check the browser console? Open your website, press

F12

(or right-click → Inspect) , and go to the Console tab to look for any error messages. [(1) ]() If you could share: - Whether the widget loads at all - Any error messages you see in the console - The domain where you've embedded the widget That would help narrow down the issue. The most common cause is a domain mismatch between where the widget is embedded and what's whitelisted in your Retell dashboard.

​ To learn more, see the sources I considered: [[1] Chat bot not responding](https://discord.com/channels/1186424376300679209/1384593638499160124) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.