Trigger SMS but get following CODE: {"smsResult":{"success":false,"failedReason":"Item not found in a2p-application with phoneNumber=+xxxxxxxxxx"}} call_d407dc02ff88d8435f5...349 SMS provider : Telnyx Happy for help

Hey @Fred

hey

Is your number registered or approved within your Telnyx A2P (Application-to-Person) messaging application.

what i understand SMS i active, - can you point at where i should check and what i should check for

In telnyx app check for A2P check your number is listed and active

Number Details Status - Active Active Services - none

Turn on the active services for your number to get SMS

How do i get it Activated, iam looking. Number is assigned to my SMS profile.

Hello @Fred , if you are using Telnyx its not supported yet for SMS.

yes. so it s not supported

A workaround , to use a custom function to with Telnyx API

Retell support email solution?

You want the agent to send an email ?

Yes, summary of what of what have been requested of customer. Only send to me. Not to custmer in this case.

IF you want to get an email after each call you can use the call_analyzed webhook , after each call you will get a webhook to your server , with the call summary, you can use and on your server you can send your self and email or put in CRM as you want.

thanks Omar - think i go for this instead of SMS, or do you have any opinon?

If it for yourself , you can actually use sms on your server, but if you want the easy way , email will be better , or even a google sheet if you want to see all of them at once.

Hi Omar, trying with email, everything is picked up. Except that user (callers ) number is not in the email: null Node Transition previous node: Extract Variables new node: Send Case To Email Tool Invocation: send_case_to_email tool_call_id: tool_call_328e61 { "is_urgent": true, "customer_phone": null, "requested_time": null, "issue_description": "ISSUEXXXXX", "customer_name": "Ben" } call_c3a360cab2e9e3f62493f4af18a

You have to user the {{user_number}} on your description.

Sorry- i do not understand, what do you mean

On your custom function , you have a property to extract the customer phone number on this property description tell to use the {{user_number}} , actually you can replace the description with const to be like this : "const": "{{user_number}}"

thanks!