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Is there any way to have an agent continue listeni...
# ❓・ai-evy-support
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@AI Evy Is there any way to have an agent continue listening in on a call after a transfer?
a
Thanks for tagging me @summerpuppet471. I'll look through relevant sources and get back to you shortly.
### Answer Based on the available sources, there isn't a documented way to have the agent actively "listen in" on a call after a transfer. However, there are some related observations from community discussions: Recording behavior after transfer: Some users have reported that Retell continues recording calls after a transfer occurs. [(1) ]() One user noted this behavior and asked if it was expected, to which a Retell team member confirmed "that's expected." That said, this appears to be recording behavior rather than active agent listening/participation. Other community members have actually expressed interest in having this recording capability, while at least one user found it concerning from a privacy perspective. Agent interruption issue: There have been reports of the agent continuing to interrupt after transfers, which was identified as a Retell-side issue that was subsequently fixed. [(2) ]() The workaround mentioned was to end the call yourself after the transfer with a timeout. If you need the agent to remain involved in the conversation post-transfer, you may want to explore warm transfer options which allow for three-way introductions before the agent disconnects. [(3) ]() For a definitive answer on configuring post-transfer listening, I'd recommend reaching out to support or checking the [Contact Sales]() page.
​ To learn more, see the sources I considered: [[1] Call continues recording minutes after a transfer](https://discord.com/channels/1186424376300679209/1296902537320075415) [[2] AI Assistant is still interrupting after the call is transferred.](https://discord.com/channels/1186424376300679209/1374152650693808278) [[3] Transfer call](https://docs.retellai.com/build/single-multi-prompt/transfer-call) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.