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Unable to Make Calls
# ❓・bug-report
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Hello, I'm using signalsmash custom numbers on retell and I'm Facing this error on calls "Telephony_provider_unavailable". Others having "Dial no answer" Status. No Positive on any call. How do I fix this?
@Omar Ashraf | Community Lead Please need assistance
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Hello @Surplus Agents for Americans , can you share a call id
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call_0f9ef183c16eeb7da6c8a7d190e - Telephony_provider_unavailable call_dca792995cb0b1f35e701c951cb - Dial no Answer
@Omar Ashraf | Community Lead
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Why are using an IP on the Termination URI
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Our Provider only has IP not URI
@Omar Ashraf | Community Lead
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these calls show up on the provider call history ?and are you have to receive inbound calls.
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Yes I receive Inbound and Provider Call History, it's successful
@Omar Ashraf | Community Lead
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Can you share the pcap file