Hi I seem to have trouble connecting Retell with Cal.com, it keeps saying error validating cal.com tools, even though the event type id and api is correct! Can anybody please help me with this?

Hi! I can help you troubleshoot this connection issue. The error usually happens when: The API key doesn't have the right permissions There's a mismatch between the event type ID format Retell expects vs what Cal.com provides The API endpoint isn't being called correctly Quick question: Are you using a Cal.com API key that has full access permissions, and did you copy the event type ID directly from your Cal.com event settings (it should look like a number or alphanumeric string)?

Hey Flashtum, thanks for your reply. How can i check whether cal.com api key has full access? So I even tried test calling on retell and the ai voice agent told me that they're currently unavailable to check the appointments. Yes I did copy the event ID from event url properly and even the api properly, i followed the docs available on retell properly even watched some videos but wasn't able to figure out the main issue.

Yes, snapshots would be super helpful - especially of: - Your Cal.com API key permissions page - The Retell tool configuration screen - Any error logs from the test call This sounds like it could be a permissions issue or possibly how the event type ID is formatted in Retell's setup. These integrations can be tricky to debug without seeing the actual configuration. I'd be happy to hop on a quick call or screen share to troubleshoot this directly with you if you'd like sometimes it's faster to solve these things in real-time. Feel free to DM me if you want to set something up, and we can get this sorted out for you!

Hello @Gilberth , your issue happens because you have a cal.com account in Europe which gives you a different event type than we work with.

Hi Omar, thanks for your reply. So you're telling me my calendar can't be of europe, like I don't completely understand this could you elaborate more, what exactly do i need to change??

The event id is about 7 digits , the one you have is about 4-5 digits , I saw this issue happens few times , and the users had accounts in cal.com in Europe , when they made a new one outside Europe, it worked again.

Ohh i thought of this too on the retell help docs the event id was bigger and mine wasn't i thought it could be a problem, so how can i fix this changing availabilty to america? but then considering that and the fact that we are based in let's say europe or and main branch in australia how will it work?

Its not availability issue , your account is made in Europe, and cal.com gives different event ids for Europe , that is making this issue, try to make an account outside Europe .

So anywhere except europe? Maybe I can try using VPN.

Yes, try to do that.

@Omar Ashraf | Community Lead Thank you man! This works atleast now I can book in meetings through Cal.com.

Great.

This is very annoying! I have spent over an hour setting up my Europe Cal.com account and another hour trying to solve this bug—now you're saying the only way to make it work with Retell is if I make a new account for the US? Can you guys fix this ASAP? There's a reason many of us are choosing to sign up for Cal.com Europe, so it should work for Europe. Integrating with cal.com europe was the reason i signed up for Retell and am paying for Retell. How soon can we expect a fix?

Hello @Johannes Strømme , I've report it as bug , I will let you know if there any updates about it.

Of course. Sent to your DM ☺️