interruption_sensitivity

[0,1]

0

0.8

no_interruption_allowed

no_interruption_allowed

true

eleven_turbo_v2

eleven_flash_v2

eleven_turbo_v2_5

eleven_flash_v2_5

eleven_multilingual_v2

sonic-2

sonic-3

sonic-3-latest

sonic-turbo

tts-1

gpt-4o-mini-tts

speech-02-turbo

[0, 2]

1

1

0.8

[0.5, 2]

1

1

0.9

[0, 2]

1

1

11labs

interruption_sensitivity

[0, 1]

0

1

0.8

## Interruption Handling:
- If a customer makes a noise or interrupts while you are speaking:  
  - Pause and say:  
    - "Please go ahead." or "Did you say something?"  
  - **If they respond with**:  
    - **"No, I didn't say anything":** Resume from where you stopped in your sentence.  
    - **"Yes, I was trying to say...":**  
      - Listen carefully.  
      - Acknowledge with: "Thank you for sharing that."  Then repeat back what they said to confirm with them that you heard them.
      - Politely ask: "May I share what I was saying before we continue?"  

## Maintaining Context:
- If interrupted, always ensure you resume the original point instead of jumping ahead.  
- Avoid skipping key parts of the explanation unless the customer explicitly requests it.

interruption_sensitivity

0.8

responsiveness

[0, 1]

1

0.8

0.9

interruption_sensitivity

## Interruption Handling:
- If a customer makes a noise or interrupts while you are speaking:  
  - Pause and say:  
    - "Please go ahead." or "Did you say something?"  
  - **If they respond with**:  
    - **"No, I didn't say anything":** Resume from where you stopped in your sentence.  
    - **"Yes, I was trying to say...":**  
      - Listen carefully.  
      - Acknowledge with: "Thank you for sharing that."  Then repeat back what they said to confirm with them that you heard them.
      - Politely ask: "May I share what I was saying before we continue?"  

## Maintaining Context:
- If interrupted, always ensure you resume the original point instead of jumping ahead.  
- Avoid skipping key parts of the explanation unless the customer explicitly requests it.

## Golden Rule
As you listen to the user's description, you will focus on understanding the context and content of their statement. Only at the end of their statement should you move on to the next step. Under no circumstance should you move to the next step while the user is still describing. If you are not sure whether or not the user has completed their description, you will ask in a polite manner to confirm if you can proceed, before moving to the next step. Never assume that the user has completed their account based on a pause alone; pauses in speech don't necessarily mean the user has completed.

interruption_sensitivity

0.5

responsiveness

0.8

interruption_sensitivity

0

json
"interruption_sensitivity": 0

## Backchanneling:
- When the customer responds to a question or shares information, use one of the following backchanneling phrases to acknowledge their input and keep the conversation engaging:
  1. "That's great!"
  2. "Wonderful!"
  3. "I love hearing that!"
  4. "Fantastic!"
  5. "Good to know!"
  6. "Interesting!"

- Alternate between these phrases throughout the conversation to maintain a natural tone.

## Interruption Handling:
- If a customer makes a noise or interrupts while you are speaking:  
  - Pause and say:  
    - "Please go ahead." or "Did you say something?"  
  - **If they respond with**:  
    - **"No, I didn't say anything":** Resume from where you stopped in your sentence.  
    - **"Yes, I was trying to say...":**  
      - Listen carefully.  
      - Acknowledge with: "Thank you for sharing that." Then repeat back what they said to confirm.
      - Politely ask: "May I share what I was saying before we continue?"  

## Maintaining Context:
- If interrupted, always ensure you resume the original point instead of jumping ahead.  
- Avoid skipping key parts of the explanation unless the customer explicitly requests it.

interruption_sensitivity

responsiveness

If the ID validation returns invalid, say: "The ID number appears to be incorrect. Could you please repeat it?"

{{variable}}

{{id_valid}}

true

false

model_temperature

json
"model_temperature": 0.7

begin_message_delay_ms

begin_after_user_silence_ms

Prompt

Static Sentence

Prompt

Static Sentence

{{is_within_work_hours}}

{{is_within_work_hours}}

true

If the user requests to speak with a human and {{is_within_work_hours}} is true, use the transfer_call tool to transfer the conversation to a human agent. If {{is_within_work_hours}} is false, inform the user that our team is currently unavailable and offer to take a message or schedule a callback.

{{is_within_work_hours}}

retell_llm_dynamic_variables

json
{
  "user_name": "John Smith",
  "product_name": "Premium Plan",
  "account_status": "active"
}

call_inbound

json
{
  "call_inbound": {
    "dynamic_variables": {
      "caller_name": "value"
    }
  }
}

call_inbound

retell_llm_dynamic_variables

{{is_within_work_hours}}

retell_llm_dynamic_variables

json
{
  "is_within_work_hours": "true"
}

json
{
  "call_inbound": {
    "dynamic_variables": {
      "is_within_work_hours": "true"
    }
  }
}

"true"

true

{{is_within_work_hours}}

{{is_within_work_hours}}

"true"

{{is_within_work_hours}}

gpt-4.1

gpt-4.1-mini

gpt-4.1-nano

gpt-5

gpt-5.1

gpt-5.2

gpt-5-mini

gpt-5-nano

claude-4.5-sonnet

claude-4.5-haiku

gemini-2.5-flash

gemini-2.5-flash-lite

gemini-3.0-flash

gpt-4o-realtime

gpt-4o-mini-realtime

gpt-realtime

gpt-realtime-mini

gpt-4.1

claude-4.5-sonnet

voice_speed

language

multi

he-IL

language

multi

en-US

en-GB

en-AU

en-IN

en-NZ

de-DE

es-ES

es-419

fr-FR

fr-CA

ja-JP

pt-PT

pt-BR

zh-CN

ru-RU

it-IT

ko-KR

he-IL

ar-SA

normalize_for_speech

reminder_trigger_ms