In SMS i send Summary with : customer_name customer_phone requested_time issue_description Use "caller ID" ("FROM")as customer_phone in summary SMS. Now its not customer whos callling number thats inserted. call_bc1cee1d3f96a8273e76793bb2e

You need to use the dynamic variable, {{user_number}}

thanks! that part seems to work now. but there seems that if CALLER hang up a bit to early SMS not trigger...any solution?