@AI Evy why am i getting a lot of inbound calls to my retell agent that does not connect? When i view the call logs, it says the call duration was 0:00? I received 9 inbound calls like this recently, all from numbers that belong to our customers. After digging further, I found one of our outbound agents tried to call one of our customers back but it didnt work with a 0:00 duration. However, when I call any of the numbers manually from my cell to the customers cell, it connects without issue? Why is this happening? We use Retell provided phone numbers within the dashboard Here is the copy & pasted data from the call log from one customer who called our inbound agent: 2/19/2025 15:12 phone_call Agent: Inbound Calls (out-of-hours) - LIVE ( agent_5f6024...288 ) ∙ Version: 100 Call ID: call_395f46883116effeafc...9af Phone Call: +14696157027 → [my retell inbound phone number] (Inbound) Duration: 12/19/2025 15:12 - 12/19/2025 15:12 EST Cost: $0.000 Conversation Analysis Rerun Preset Analysis Call Successful Unsuccessful Call Status Ended User Sentiment Unknown Disconnection Reason User_hangup Transcription Data Detail Logs View In Test Playground No transcript. AFTER THAT, ONE OF OUR OUTBOUND AGENTS ATTEMPTED TO CALL HIM AND IT SAYS THIS: 12/21/2025 20:23 phone_call Agent: MVA OB - TEXAS = LIVE ( agent_7b38df...d1d ) ∙ Version: 34 Call ID: call_4e0c5b6f029c02c7e83...15e Phone Call: [my retell outbound phone number] → +14696157027 (Outbound) Duration: 12/21/2025 20:23 - 12/21/2025 20:23 EST Cost: $0.000 Conversation Analysis Rerun Preset Analysis Call Successful Unsuccessful Call Status Not_connected User Sentiment Unknown Disconnection Reason Dial_no_answer Transcription Data View In Test Playground No transcript.

Thanks for tagging me @sw2026sw. I'll look through relevant sources and get back to you shortly.